In this episode of Local Bites, we talk to Kirk Grogan, the COO of Tip Haus. TipHaus automates service employee's tip and wage distribution. COO Kirk spills the beans on all things tip related—including how to make more tips, tips averages for QSR's, and how to use tips as an employee retention strategy.
[00:00] Show intro
[00:32] Welcome to Kirk
[00:50] Kirk’s restaurant experience
[01:35] From beginning the journey to joining Tip Haus
[03:49] Going through COVID as a new startup
[07:13] How Tip Haus solves pain points
[11:03] Transparency and staff retention
[13:52] Successes and mistakes employers can make
[18:23] How can restaurants benefit from higher tipping?
[21:37] Tip averages for quick service restaurants
[23:15] Guest perception of tipping
[26:53] What are good marketing practices to bring guests in?
[33:26] Kirk’s advice for a new restaurant owner
[34:38] How to learn more about Tip Haus
[35:16] Outro
