With over 600 tea flavors, Whimsy Tea Company has dealt with supply chain issues constantly. Co-founder Gordon Davis shares how their loyal customer community, their support for other local businesses, and the power of saying yes has helped drive growth.
[00:00] Show intro [00:35] Background on Gordon Davis [01:21] Why is community important and how do you foster it? [04:11] A label artist and how it works [06:30] The initiator of using artist labels [08:27] From the beginnings to 24 venues and a brick and mortar store [10:38] Getting involved in a local group [11:30] Why is local trending? [14:08] How to start a community [17:58] Why don’t corporations value community? [20:56] The biggest challenge of 600 teas and 24 venues [24:12] Dealing with cash issues [25:33] Roadblocks in the supply chain [28:00] Menu size: why a long menu? [30:15] How do you train the team? [33:26] One piece of advice for an aspiring tea shop owner [35:38] Outro
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